Machine Research helps Machine and Tool Manufacturers unlock their productivity.
Solutions built with your Machine and Tool Shop workflow in mind.
Whether you’re selling CNC machines, 3D printers, or cutting tools, your customers often request project assistance. This is a great way to keep in touch with customers and maintain a personal relationship, and presents an excellent opportunity to offer your customers a differentiated customer service experience.
Oftentimes, project requests are accompanied by 3D CAD models, as well as specific questions related to the details of the model. Unfortunately, these models are not easily viewable without a CAD platform, and are even more difficult to view when on the road. Because of these barriers, many sales representatives or account executives are required to send files to someone else within their offices to have the models translated and sent back in a viewable format. This is an inefficient way to fulfill what should be an easy customer service call.
Some of the most valuable services you provide to your customers are the hands-on technical support duties: time studies, equipment choice, configuration, and turnkey installations. This work is extremely valuable to the organization, but it is also very time-consuming.
Machine Research unlocks your productivity.