(Effective May 2018)
1. CUSTOMER INFORMATION AND PREFERENCES
Customer has the right at all times to access and correct its Customer Information and privacy preferences, if any. Any information may be edited or corrected by Customer by linking to its account at the “Login” link on the Site, or Customer can edit and correct Customer Information and privacy preferences, if any, by writing to MRC at:
Machine Research Corporation
Attn: Technical Support
10165 S.W. Commerce Circle, Suite H
Wilsonville, Oregon 97070
Phone: (800) 930 – 0289
If a Customer provides MRC with inconsistent preferences (e.g. indicating on one occasion that Customer may be contacted with respect to marketing offers from MRC or third parties and on another that Customer may not be contacted with respect to such offers) MRC will update its records with Customer’s latest preference in a timely and accurate manner.
2. COLLECTION OF CUSTOMER INFORMATION
As our Customers access and use the Site, Services and Materials, MRC may from time to time ask Customer to provide certain information and data about Customer and/or its Authorized Users by filling out and submitting a form or a field on the Site. This information could include for example Customer’s first and last name, mailing address, country of residence, e-mail address, telephone or facsimile number, work address and other information. Of course, it is optional for Customer to provide such information, however, in some instances MRC may require certain mandatory information about Customer in order for Customer to gain access to or use the Site, the Services and Materials. If Customer does not provide mandatory data and information with respect to that particular access to or use of the Site, the Services or Materials, Customer will not be able to access or use the Site, the Services or Materials. Or, if Customer wishes to delete Customer’s data and information (as provided in Section 3 above) and such data or information is mandatory, then Customer may no longer be able to access or use the Site, the Services or the Materials.
In order to facilitate our evaluation of Customer’s use of the Site, the Services and the Materials, MRC will also from time to time collect information about Customer’s computer which may include among other information, its operating system, CPU speed, Internet Protocol (IP) address, referring or exit web pages and browser type. MRC will use this information to measure Customer’s use of the Site, the Services and Materials to support, evaluate, enhance or improve and supplement Customer’s user experience with the Site, the Services and Materials and may use the same to improve the Site and the Services.
In addition, MRC may choose to supplement any Customer Information provided to us with information about them available from other third party sources. Where permitted by law, we may, for example, supplement Customer’s Registration Information with address information provided by the U.S. Post Office to maintain and improve performance of our data base, authenticate users and/or prevent abuse of the Site, the Services or the Materials.
a. Cookies, web beacons and similar tracking devices:
For Customer’s information and understanding, a cookie is a small amount of data that is transferred to the Customer’s browser by a web server and can only be read by the server that transferred it to the Customer. It serves as the Customer’s ID card and enables the web server that gave it to the Customer to record Customer’s passwords and preferences. A web beacon is a small gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. Similar devices can be embedded in the Services or Materials to send data to a web server when a set of user-initiated events occur, as when a user clicks on one or more buttons to initiate an action, direction or response on the Site.
Most browsers default to allow or accept cookies, and most products and services that include similar devices also default to activate or allow the collection of data. Customer can typically set its browser to notify them when they receive a cookie, giving them the option to decide whether or not to accept it (however, some web pages, including those that may be contained in web sites linked to this Site, may require an authorization and may not grant them the option of choosing not to accept cookies or similar devices and will likely not allow them to access those pages or any related products or services).
In addition, as part of MRC’s efforts to combat fraud (“Fraud Prevention”), we record our Customers’ IP addresses when they use the Services, and confirm that the geographic location associated with Customer’s IP address matches the billing address information provided to us with any Registration Information. This process may allow MRC to detect and prevent certain fraudulent transactions from being processed through the Services.
b. Billing Information:
If a Customer purchases a paid subscription to our Services and at any time pay for the subscription with a credit card this information is securely passed on to our payment processing partner and is not stored at MRC.
3. USE OF CUSTOMER INFORMATION
MRC collects Customer Information to support, record, facilitate and enhance the Site, the Services and the Materials and/or to personalize Customer’s experience. When our Customers register to use the Site, the Services and/or the Materials, the information is logged to register Customer’s rights to tech support and other benefits made available from time to time to registered users. Except where prohibited by law or where a Customer has opted to not receive such communications, we also use Customer Information to track Customer’s use and their preferences, if any, and to keep the Customer informed about product and service upgrades, and other products and services of MRC, its partner vendors and partner service providers and other third parties. MRC does not sell, trade, or otherwise transfer to outside parties Customer Information or any Customer Confidential Information. MRC may use Customer Information that is collected in aggregate form, that is, as a statistical measure, solely for MRC’s uses for internal business purposes and statistical analysis and for improving and enhancing its Site, the Services and Materials and to develop new MRC products and services, but only in a manner that would not disclose to any third party our Customers’ Confidential Information. MRC may also release Customer Information when we believe release is appropriate to comply with the law, enforce our Site policies or protect ours or other’s rights, property or safety. With respect to any proprietary design, product and manufacturing data and other materials the Customer generates when it uses the Service, we may from time to time analyze this data for MRC’s uses for internal business purposes and statistical analysis and for improving and enhancing its Site, the Services and Materials and to develop new MRC products and services, or targeting offers to our Customers but only in a manner that would not disclose to any third party or any other prospect our Customers’ Confidential Information. MRC may also use this proprietary design, product and manufacturing data and other materials where the purpose of such use within MRC is reasonably required in furtherance of or a part of (i) providing, maintaining, securing or modifying MRC’s Service regarding such data, (ii) automated tools intended to address or prevent a service, support or technical issue, (iii) Customer’s request or with Customer’s consent given to MRC’s technical support team or other personnel as part of addressing or preventing a service, support or technical issue, or (iv) MRC’s legal obligations or proceedings described further in MRC’s Terms of Service.
4. PROTECTION OF CUSTOMER INFORMATION
MRC classifies the Customer Information that our Customers submit and provide in connection with registering as a user of the Site, the Services or the Materials as “Registration Information.” Customer’s Registration Information is protected in the following ways:
- a. Access by Customer to Customer’s Registration Information is available only through a password and unique user identifier select by the Customer and the password is encrypted. (MRC strongly advises that our Customers not share Customer’s password or unique customer ID to anyone.)
5. TRANSFERS OF INFORMATION TO SUCCESSORS AND ASSIGNS
Customer acknowledges and agrees that if MRC sells or assigns assets (or the assets of any division or subsidiary) to another entity, or MRC (or a division or subsidiary) is acquired by or merged with another entity, MRC may provide to such entity Customer Information that is related to that part of our business that was sold to, assigned to, or merged with the other entity without obtaining Customer’s further consent, but MRC will provide notice of such asset sales, assignments, acquisitions, or mergers on the Site.
Machine Research Corporation
Attn: Privacy Support
10165 S.W. Commerce Circle, Suite H
Wilsonville, Oregon 97070
Please be specific in the complaint and provide as much detail as possible so that we can promptly address any concerns. We will investigate and respond to all complaints promptly.